frequent questions

Frequently Asked Questions

  • What is a funeral?

     The funeral is a ceremony of proven worth and value for those who mourn. It provides an opportunity for the survivors and others who share in the loss to express their love, respect, and grief. It permits facing openly and realistically the crisis that death may present. Through the funeral, the bereaved take that first step towards emotional adjustment to their loss.

    Key responsibilities of a funeral director include:

    • Arranging for the deceased's removal and transfer from the place of death to the funeral home.
    • Providing professional care for the deceased, such as embalming, casketing, and cosmetology.
    • Meeting with the family to plan the funeral service.
    • Completing necessary paperwork, including certificates and permits.
    • Acquiring copies of the death certificate.
    • Coordinating with cemeteries, crematories, or other final disposition locations.
    • Writing and publishing the obituary.
    • Organizing aspects of the service like clergy, music, flowers, transportation, pallbearers, and specialized fraternal or military tributes.
    • Overseeing the funeral service and procession.
    • Aiding the family with death-related claims and resources, such as Social Security, VA benefits, and grief support.
  • What type of service should I have?

    Only you can answer that question. The type of service conducted for the deceased, if not noted in a pre-plan, is decided by the family. The service is usually held at a place of worship or at the funeral home. The service may vary in ritual according to religious denomination or the wishes of the family. The presence of friends at this time is an acknowledgment of friendship and support. A private service is by invitation only, where selected relatives and a few close friends attend the funeral service. A memorial service is usually a service without the body present and can vary in ceremony and procedures according to the family's community and religious affiliations.

  • Can I personalize my funeral service?

    Absolutely, in fact, we recommend it. After all, the funeral is a celebration of life. Funeral directors are happy to discuss all options and ensure your funeral is tailored to your wishes. It may be personalized in many unique ways. Contact us at (215) 703-9800 to explore the possibilities.

  • Why should we have a public viewing?

    There are many reasons to view the deceased. It is part of many cultural and ethnic traditions, and many grief specialists believe that viewing aids the grief process by helping the bereaved recognize the reality of death. Viewing is even encouraged for children, as long as it is their desire to do so, and the process is explained well. 

  • Why do we need an obituary notice?

    It is helpful to friends and the community to have an obituary notice published announcing the death and the type of service to be held. A notice can be placed in a local newspaper or on the Internet.

  • What do funeral directors do?

    Funeral directors are both caregivers and administrators. In their administrative duties, they make the arrangements for transportation of the body, complete all necessary paperwork, and implement the choices made by the family regarding the funeral and final disposition of the body. As caregivers, funeral directors are listeners, advisors, and supporters. They have experience assisting the bereaved in coping with death. Funeral directors are trained to answer questions about grief, recognize when a person is having difficulty coping, and recommend sources of professional help. Funeral directors also link survivors with support groups at the funeral home or in the community.

  • What should I do if the death occurs in the middle of the night or on the weekend?

    We are available 24 hours a day, seven days a week. All you need to do is place a call to us at (215) 703-9800. If you request immediate assistance, one of our professionals will be there within the hour. If the family wishes to spend a short time with the deceased to say goodbye, it's acceptable. Then they will come when your time is right.

  • What should I do if a death occurs while away from home?

    Your funeral director can assist you if a death occurs anywhere on the globe. Contact your hometown funeral director of choice immediately. They will assume responsibility and coordinate the arrangements for the return of the deceased person to their community. They may engage the services of a funeral director in the place of death who will act as their agent.



  • What is the purpose of embalming?

    Embalming sanitizes and preserves the body, retards the decomposition process, and enhances the appearance of a body disfigured by traumatic death or illness. It makes it possible to lengthen the time between death and the final disposition, thus allowing family members time to arrange and participate in the type of service most comforting to them. Embalming the body enables mourners to view the deceased if they wish. The emotional benefits of viewing the deceased are enormous, particularly to those having difficulty dealing with the death.

  • Is embalming mandatory by law?

    No. But certain factors of time, health, and possible legal requirements might make embalming either appropriate or necessary. Please note that embalming may be required if the deceased is being transported by air to another country where local laws need to be observed.

  • Is cremation a substitute for a funeral?

    No, cremation is an alternative to earth burial or entombment for the body's final disposition and often follows a traditional funeral service. We can assist you with the necessary information for a funeral with a cremation following or a memorial service.

  • Can I have a visitation period and a funeral service if cremation is chosen?

    Yes. Cremation does not preclude having a visitation period and a funeral service. Cremation is simply one option for final disposition of the body.



  • Is cremation as a means of disposition increasing?

    Yes, but not dramatically.

  • Has this cost increased significantly?

    Funeral costs have increased no faster than the consumer price index for other consumer items.



  • Why are funerals so expensive?

    In some respects, funerals are a lot like weddings or birthday celebrations. The type and cost will vary according to the tastes and budget of the consumer. Not only that, a funeral home is a 24-hour, labor-intensive business with extensive facilities (viewing rooms, chapels, limousines, hearses, etc.); these expenses must be factored into the cost of a funeral. Moreover, the cost of a funeral includes not only merchandise, like caskets, but the services of a funeral director in making arrangements; filing appropriate forms; dealing with doctors, ministers, florists, newspapers and others; and seeing to all the necessary details. Contrary to popular belief, funeral homes are largely family-owned with a modest profit margin.



  • Who pays for funerals for the indigent?

    Other than the family, there are veteran, union, and other organizational benefits to pay for funerals. Most funeral directors are aware of the various benefits and know how to obtain them for the indigent. However, funeral directors often absorb costs above and beyond what is provided by agencies to ensure the deceased a respectable burial.

  • What recourse does a consumer have for poor service or overcharging?

    While most funeral homes provide outstanding services, sometimes things can go wrong. Funeral services are regulated by the Federal Trade Commission and state licensing boards. In most cases, the consumer should discuss problems with the funeral director first. If the dispute cannot be solved by talking with the funeral director, the consumer may wish to contact the FTC by contacting the Consumer Response Center by phone, toll-free, at 1-877-FTC-HELP (382-4357); TDD: 1-866-653-4261; by mail: Consumer Response Center, Federal Trade Commission, 600 Pennsylvania Avenue, NW, Washington, DC 20580; or on the Internet at www.ftc.gov, using the online complaint form. You may also choose to contact the local Better Business Bureau or your state consumer protection office.

  • What services do funeral directors perform?

    A funeral director offers comprehensive support to grieving families after the loss of a loved one. Beyond coordinating cremation, burial, and memorial services for the deceased, they provide essential bereavement and consolation to the living. Their multifaceted role encompasses funeral arranging, directing, attending, and embalming.


    Key responsibilities of a funeral director include:

    • Arranging for the deceased's removal and transfer from the place of death to the funeral home.
    • Providing professional care for the deceased, such as embalming, casketing, and cosmetology.
    • Meeting with the family to plan the funeral service.
    • Completing necessary paperwork, including certificates and permits.
    • Acquiring copies of the death certificate.
    • Coordinating with cemeteries, crematories, or other final disposition locations.
    • Writing and publishing the obituary.
    • Organizing aspects of the service like clergy, music, flowers, transportation, pallbearers, and specialized fraternal or military tributes.
    • Overseeing the funeral service and procession.
    • Aiding the family with death-related claims and resources, such as Social Security, VA benefits, and grief support.
  • What is the purpose of a funeral?

    A funeral or memorial service offers a meaningful opportunity to honor the life of a loved one and pay tribute to the impact they had. It creates a space where family and friends can openly express their emotions, reflect on cherished memories, and find comfort in the support of others. Through shared remembrance, it allows us to grieve, connect, and begin the journey toward healing.

  • Can you still have a funeral if you choose cremation?

    Yes, cremation or burial is merely the disposition of the body. Funeral services are to honor and remember your loved one, regardless of disposition.

  • What is the difference between a funeral and memorial service?

    Funerals usually involve the deceased's body and often lead to burial or cremation. In contrast, memorial services occur without the body and can be scheduled days, weeks, or months after the death.

  • Do I have to have a funeral service?

    No, services are not required by law. However, many families find comfort and closure through a ceremony that honors the life of their loved one.

  • What are my options for final disposition?

    Common options include burial (in-ground or above-ground), cremation, or donation to science. Each choice can be paired with a traditional or personalized service.

  • Can I personalize the funeral?

    Absolutely. You can include specific music, readings, photographs, videos, personal items, and more to reflect your loved one’s life and wishes.

  • Is embalming required?

    Embalming is not legally required in all cases. It may be necessary if there is a public viewing or if the body needs to be transported across state lines.